If it arrived damaged, flawed, or wrong
Tell us within 30 days of delivery and we will put it right at no cost to you — a reprint where the print is the problem, a refund where it is not. You do not need to send anything back, and you do not need to pay for return shipping: postage on a made-to-order print usually costs more than the print, and we would rather replace it than ask you to package it up.
Send a photograph showing the damage or the fault, and the order reference, from the contact page. A photograph is all we need — it is what the print facility needs too, and it saves you the trip to the post office.
If it is simply not what you expected
Tell us within 14 days of delivery. If the print is unused and in its original packaging, send it back and we will refund it. Return postage is yours to cover in this case, because the print itself is fine.
Nothing here takes away a right the law gives you where you live. Where a statutory right is wider than this policy, the statutory right is what applies, and we follow it without argument.
If it has not arrived
If tracking has not moved for a fortnight, or the carrier reports the parcel delivered and it is not with you, write to us. We will replace the print or refund it in full. Where the carrier cannot deliver at all, or we cannot ship to your country, the order is refunded rather than held open.
Cancelling an order
An order goes to the print facility as soon as it is paid, so it cannot usually be cancelled afterwards — printing may already have started. If you have ordered by mistake, write to us immediately and we will stop it if it is still possible.
How the money comes back
Refunds go to the payment method you used, through the same processor that took the payment. We issue them within two business days of agreeing to one; your bank or card issuer then takes a further five to ten business days to show it, which is out of our hands. We do not refund to a different card or a different person.