By email
Before you write
Two of the most common questions are answered already: shipping covers where an order is in production and what tracking will arrive, and returns and refunds covers damaged, wrong, or unwanted prints — including the windows, which matter for the answer.
What happens next
Orders are answered within one working day. If something is wrong with a print, say so and attach a photograph: the print facility requires one before it will reprint, so sending it first removes a round trip. We will confirm what we are doing and, if money is coming back, when it was issued.
Privacy and other requests
Requests to see, correct or delete the data held about you go to the same address, and are answered the same way. What is kept, and for how long, is set out in the privacy policy.